File a concern · MOHHS Feedback & Complaints Desk

What are you sending us?

Complaint Concern Suggestion Commendation

Where and what happened

The place, the service, and the concern.

Where did this happen?

Which service or department?

What is the concern about?

Date it happened

Approximate time Leave blank if unsure.

Tell us what happened

How urgent is this?

Urgent Someone is unsafe, or care is being delayed right now. Acknowledged within 24 hours. Priority Needs attention soon but nobody is in danger. Answered within 3 working days. Routine Feedback, a suggestion, or something that already happened. Answered within 7 working days.

Who's reporting this

So we know how, and whether, to follow up.

Who are you, in relation to the patient?

A staff member is logging this on someone's behalf For Health Assistants taking a concern by radio, and for desk officers logging calls, letters, or posts.

File this anonymously We will still investigate, but we cannot update you personally. Keep your reference number to check the status.

Your name

Phone number or email

You may contact me about this case Only the complaints desk and the office assigned to your case will see your details.